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Returns & Refunds

Thanks for shopping at www.beautyclockhouse.com.my.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

Returns are accepted if returned within 14 days of receipt. Only items that are unworn, unaltered, unwashed and in sellable condition can be returned.
To be eligible for a return, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.

As soon as we have received the request, we will process within 7-14 working days for your refund to be returned to your account. If you haven’t received your refund after this time, please contact us.

Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can check the status of your order by logging into your account and then clicking on Orders.

If an item arrives damaged or faulty, or isn’t what you ordered, please contact us and let the advisor know the details of your parcel.

Our Customer Care team would also require you to provide image or video evidence of the item to expedite returns process.

If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

Beauty Clock House Sdn Bhd reserves the right to vary these policies at any time without prior notice.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies

 

Shipping

To return your product, please contact us for delivery address.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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